Refund & Cancellation Policy
Please read these terms and conditions carefully before ordering any goods from our site. You should understand that by ordering any of our goods, you agree to be bound by these terms and conditions.
You can cancel your order only before the item shipment. Once your order item has shipped, items can no longer be canceled.
How to cancel your order
Contact firstname.lastname@example.org to cancel your order. We may be unable to cancel your order in case your item is already shipped out when you contact. Shipments are created anytime within 2-5 days when you place an order for in stock items.
Out of stock item(s)
Your order may be cancelled at any time when the item(s) is out of stock. We will issue a full refund on the item due to the cancellation.
Damaged and defective items
Any defective item or item damaged during transit can be exchanged for a replacement or a replacement part of the same item. Depending on the issue, we may offer you a partial refund or full refund will be applied, or we may ask you to return the item for a refund. Please note that shipping costs are non-refundable.
The following issues do not qualify as a defective product:
- Minor painting issues
- Package condition
*Please be informed that for the condition of the box, we can not 100% guarantee that item box will be arriving in a perfect condition. If it's a major damage, please contact email@example.com for the issue.
In events of return or lost item(s)
We will arrange to resend the same item(s) in the following case,
- If we do not get any reply within 7 days after contacting the customer.
- When we are unable to reach out due to invalid email address or no email address is provided.
- When the same item is out of stock.
- Re-send item is returned by the post office or a shipping carrier, or the item is lost in transit.
Refused and undeliverable shipments
Wrong shipping address
Unfortunately we cannot change the shipping address for orders that have already gone out, and your package is ineligible for the post office package intercept due to an international package. We will not issue a refund on the items that delivered to the wrong address where had been entered incorrectly by customers.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is canceled, we will issue a full refund on the item(s).
When is refund issued?
After a refund is processed on your order, it usually takes 5 business days to process to be seen on your bank account. The refund will automatically be applied to your credit card or original method of your payment. Please check your inbox to find a refund notification email.
Unfortunately we are not responsible for any stolen items after delivered. You have the responsibility to take care of item(s) once the order is delivered.
Refund to a closed credit card or account
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Any other issue with the item(s) you received
Please contact email@example.com within 5-day of arriving. We may not be able to address any issue after the 5 days of item receiving.